Make sure you have the WhatsApp application installed on your phone, as it is widely used in Indonesia for communicating with our driver via WhatsApp chat or call. Upon arriving at Bali Immigration, take advantage of the free WiFi available to ensure your phone is connected to the internet, making it easier to stay in touch with the driver or our team.

Our driver will usually wait for you in front of the Circle K Mini Market, located outside the international arrivals terminal at Ngurah Rai Bali Airport, holding a sign with your name. If you do not have an internet connection upon arrival and cannot contact us or the driver, head to Circle K after exiting the arrivals gate to easily meet the driver. This will ensure a smooth pickup even without internet access.

Jemari Bali is pleased to offer you a complimentary Portable WiFi Rental during your stay in Bali and Indonesia when you book an airport transfer with us. This service is optional, and you can easily add it during checkout if you wish.

If you choose to enjoy this offer, please take note of the following details:

• No Rental Fee: Enjoy free Portable WiFi rental for the duration of your stay in Bali or Indonesia.

• Reliable Network: We use Telkomsel SIM cards, which offer the best and most reliable network coverage throughout Bali and across Indonesia.

• Data Purchase Required: While the Portable WiFi rental is free, it does not include internet data. You must purchase a data package from us to use the internet.

• Supports Multiple Devices: Our Portable WiFi can support up to 10 devices, ensuring a strong and stable connection during your travels in Bali and Indonesia.

• Security Deposit: A mandatory deposit of 50 USD or 50 Euros is required as a guarantee for the device. Your deposit will be fully refunded when you return the Portable WiFi in good condition and without damage.

• Easy Return Process: The return process is simple. Our team will meet you at Bali Airport, where you will return the Portable WiFi, and we will refund your deposit.

How to Get This Offer
If you’re interested in our Portable WiFi rental, you can add it during checkout or contact us via chat or email for more information.

• Booking Confirmation
  Ensure you have your booking confirmation, either via email or WhatsApp, ready to show the driver upon arrival.

• Passport or ID
  Bring your passport or a valid ID to verify your identity if necessary.

• Flight Details
  Keep a copy of your flight details handy, including the flight number and landing time, to coordinate with the driver if needed.

• Phone with Internet Access
  Make sure your phone has internet access to communicate with the driver or Jemari Bali support if there are any last-minute changes.

• Cash for Toll Fees
  If you plan to use the toll road during your transfer, bring some local currency (IDR) to pay the toll fees directly.

• Luggage Details
  Ensure your luggage fits within the capacity of the vehicle (up to 4 passengers and their luggage).

• Payment on Arrival
  We do not accept cash or “pay on site” payments. All payments must be made upfront via PayPal.

• Overloading the Vehicle
  The vehicle can only accommodate up to 4 passengers and their luggage. Extra passengers or excessive luggage will not be allowed.

• Unscheduled Stops
  Unplanned stops along the way are not permitted unless arranged in advance.

• Smoking in the Vehicle
  Smoking is strictly prohibited inside the vehicle to ensure comfort for all passengers.

• Unverified or Invalid Booking
  Transfers without a valid booking confirmation or incomplete payment will not be accepted.

• Delays Beyond 2 Hours Without Notice
  If you arrive more than 2 hours after your scheduled pick-up time without prior notification, the driver may no longer be available.

• Upfront Payment Required
  All payments must be completed online via PayPal before your transfer. We do not accept cash or “pay on site” payments.

• Driver Waiting Time
  Your driver will wait at the arrivals gate for up to 2 hours after your flight lands. If there are any delays, please notify us in advance to avoid additional charges or cancellations.

• Flight Information
  Ensure you provide your accurate flight number and landing time when booking to coordinate pick-up efficiently.

• Vehicle Capacity
  Each vehicle accommodates a maximum of 4 passengers and their luggage. If your group is larger or has excessive luggage, please arrange additional transport beforehand.

• Toll Fees
  Toll road fees are not included in the price. If you prefer using toll roads, be prepared to cover those fees in cash.

• Booking Confirmation
  Have your booking confirmation (email or WhatsApp) ready to show to your driver at the arrivals gate.

• No Smoking Policy
  For the comfort of all passengers, smoking inside the vehicle is not allowed.

• Refund and Cancellation Policy
  Cancellations made within 24 hours of the scheduled transfer may not be refunded, and all refunds are subject to administrative fees from PayPal and Jemari Bali.